At Chitar Ghar, we stand by the quality of our excellent products.If something’s not right, we’re here to make it right. Below is our Refund & Return Policy to ensure a smooth experience.

  1. Eligibility for Refunds & Returns

We accept returns and refunds only in the following cases:
✅ Damaged or Defective Products – If your product arrives damaged we’ll replace or refund it.
✅ Wrong Product Received – If you get the wrong design, size, or order, let us know, and we’ll fix it.
❌ No Returns for Change of Mind – Once your order is placed, we do not accept returns for personal preference.
❌ Custom Orders Are Non-Refundable – Any customized or personalized designs cannot be returned unless they arrive damaged.

  1. How to Request a Refund or Return

Contact us within 24 hours of receiving your order with:
Order number
Clear photos of the damaged/wrong item
Description of the issue
We’ll review your request

  1. Refund & Replacement Process

If approved, refunds will be processed within 1 business days to your original payment method.
If a replacement is requested, we will ship it at no extra cost.
Refunds do not include original shipping costs unless the issue was our mistake.

  1. Order Cancellations

Orders cannot be canceled once they have been processed.
If you made a mistake, contact us ASAP, and we’ll try to assist if the order hasn’t been shipped.

  1. Contact Us

For refund or return inquiries, reach out to us:
📧 Email: Chitargharpro@gmail.com
💬 WhatsApp: +92 336 8158484

We’re here to make sure you love your Chitar Ghar products.